Our Solution

merlot.aero smart airline solution


merlot.aero enables your staff to automate manual tasks, share information and provide proactive communication to create dynamic improvement in airline operations.



merlot.aero comes with the trust and compliance benefits of the Microsoft Azure cloud, and we work with expert security advisors to ensure that our code, configuration, and management systems are robust and always improving.



merlot.aero harnesses the power of the cloud to provide airlines with scalable solutions that can be assessed anywhere, anytime on any device regardless of your airline size.



merlot.aero converts the large volumes of capture and stored operatonal data into intelligent, visual decision-making information that allows you to continually improve your airline’s processes as you grow.

Why merlot.aero?

merlot.aero has revolutionised airline technology to ensure your airline is prepared to embrace the long term as an airline that is
safe, secure, scalable, sustainable, flexible, and profitable while providing good value to customers.

Through a true cloud-computing combining Software as a Service (SaaS) principles for real-time data and web service enabled applications,
merlot.aero offers three distinct technology advantages:

A superior cloud-computing environment, flexible applications designed and engineered specifically to meet the needs of the airline industry,
multi-tenant architecture for integration and real-time data access.


Powered by Microsoft Azure in the Cloud: Airlines today are faced with ever-increasing amounts of data from numerous sources that need to be shared across a variety of devices and departments. Meeting these needs requires constant investment in servers, operating systems, storage and networking. The merlot.aero database powered by Microsoft Azure is at the core of merlot.aero and provides an improved way to respond to these challenges with enhanced manageability and scalability. While the database(s) are deployed via shared infrastructure approach, each customer has its own ‘SQL database’ to ensure all data is segmented and secured between users. This in turn offers peace of mind along with a robust and cost-effective solution.



Enterprise Social Network for your Airline: Keeping all of your stakeholders connected and informed is critical when running an operation, particularly in a disruption or irregular operations situation. Disruptions are a problem for airlines big and small, and frequently there are many stakeholders involved that must make decisions and need to be kept up-to-date on the solutions. This becomes a problem when there are various methods of communication such as e-mail, phone, text messaging, and multiple systems all managing different aspects of the critical information. merlot.aero has drawn inspiration from the best of social web applications to provide a method that allows your airline to collaborate and communicate in real-time, keeping every critical stakeholder informed. By providing access to a wider group than just the traditional operations users, and allowing both office-based and mobile users to collaborate, we provide greater visibility and situational awareness to the entire organization.



Mobile Technology: Crew sickness is inevitable in any airline operation. However, with a mobile application the process of finding the best possible replacement and activating them is a breeze. A crew member can notify operations of their inability to work via the mobile application on their personal mobile device. The Crewing Officer is alerted immediately to the need to resolve the crew shortage issue. Automated best-fit helps the crewing officer select the best possible option to recover the situation, and with a single click can notify the stand-by crew member of their new duty. The replacement can immediately acknowledge the changes.



Intelligence: Optimisation describes a mathematical model that allows for the instant evaluation of many millions of possible solutions to problems with the ‘best’ result provided to the user. Traditional methods of problem-solving employ a ‘heuristic’ approach which often does not produce the most ‘optimal’ outcome. This is particularly applicable for specific planning and operational areas within airlines. Optimization techniques are appropriate where many possible solutions can be found for a particular problem and the airline wishes to use the most ‘efficient’ – whether that be lowest cost, or least crew or other relevant factors. These techniques are also appropriate when a large rules base is used.



Big Data: In this digital age it is essential to be able to see and understand the relationships within and among all pieces of information. Big data enables merlot.aero to analyze vast amounts of data about a topic, embrace real-world messiness and identify correlations between information. The effects of big data are large on a practical level, as the technology is applied to find solutions for vexing everyday problems. Merlot.aero can now capture and review more data than ever before enabling systems to be implemented with new insights.



Framework: merlot.aero’s Full Service Oriented Architecture includes: database engine, reporting engine, messaging engine, integration engine and rules engine.



Flexible Applications: Our solution ensures a comprehensive portfolio of service-based solutions built on integration, scalability, flexibility and performance to help airlines gain freedom from their constraining IT infrastructures to conduct business in today’s world, the way they want and to be prepared for the future.

merlot.aero is made up of a series of modules which can be used independently or together to provide a fully-integrated airline operation management system for optimum airline performance. The merlot.aero suite of products caters for specific individual departments needs.


Airline executives worldwide love merlot.aero



Self-service for crew members to manage their work-life balance.

Management of training

Management of training

Manages training activities to ensure compliance.

Intuitive user interface

Intuitive user interface

Manages your operation with an intuitive graphical user interface.


Access to data

Access to data

Access to your data for reporting and analysis.

All in the cloud

All in the cloud

Access applications anywhere, anytime on any device via the cloud.

Increase productivity

Increase productivity

Increased crew productivity with more efficient, optimised pairings and rosters.

Reduce your spending

Reduce your spending

Reduce IT spend with cloud deployment.

Product Support

With a complex product such as merlot, we understand the value in supporting our customers throughout their merlot experience. Simply put, we believe our support team and processes to be as important as the product itself. It’s because of this that we have a team of experienced support agents available, should you ever need them, 24 hours a day, seven days a week, no matter where you work in the world.


Training is a topic we take very seriously at Merlot. Regardless of whether you have experience using Airline Operations Management systems or not, our trainers are tasked with ensuring that you and your entire team have a deep and thorough understanding of merlot so that when the success of your operation is on the line, you can rest assured knowing that your users are supported by the full the power and capabilities of merlot.aero.

  • With a mobile-ready Flight Ops solution from merlot.aero, we are better armed to address our challenges and benefit from an integrated, scalable Cloud solution that adapts to our changing business needs.
    Alvin SeowAirline Consultant & Project Management, HK Express
  • With Microsoft Azure, merlot.aero provides airline clients with technology that delivers the global scale, security and agility they can rely on.
    Nicole HerksowitzSenior Director, Product Marketing at Microsoft Corp.